Privacy Policy




Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and Income
  • Account balances and Overdraft history
  • Credit history and Payment history

When you are no longer our customer, we continue to share your information as described in this notice.


All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons US Metro Bank chooses to share; and whether you can limit this sharing.

Reason we can share your personal informationDoes US Metro Bank Share?Can you limit this Sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
For our marketing purposes—
to offer our products and services to you
For joint marketing with other financial companiesNoWe don’t share
For our affiliates’ everyday business purposes—
information about your transactions and experiences
For our affiliates’ everyday business purposes—
information about your creditworthiness
NoWe don’t Share
For nonaffiliates to market to youNoWe don’t Share

Questions? Call 714-620-8888 or go to

Who we are

US Metro Bank

How does US Metro Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We authorize our employees to get your information only when they need it to do their work. We require companies that work for us to protect your information.

How does US Metro Bank collect my personal information?

We collect your personal information, for example, when you

  • Open an account or apply for a loan
  • Make deposits or withdrawals
  • Provide personal information such as government issued ID

We also collect your personal information from others, such as credit bureaus or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only:

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.



Companies related by common ownership or control. They can be financial and non-financial companies.

  • US Metro Bank does not share with affiliates.


Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • US Metro Bank does not share with nonaffiliates so they can market to you.

Joint Meeting

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • US Metro Bank does not engage in joint marketing.

Other Important Information

Information about California Consumer Privacy Act ("CCPA")


Last Updated: January 9, 2023


This Privacy Policy Notice for California Residents (this “Notice”) applies solely to residents of the State of California (“consumers” or “you”) and supplements the information contained in any other Privacy Statement or Notice provided by US Metro Bank (“Bank,” “our” or “we”).

This Notice is adopted to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and as amended, the California Privacy Rights Act of 2020 (collectively, “CCPA”).

This Notice describes how US Metro Bank collects, uses, and discloses information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“personal information”).

The information on this page complements the notices and disclosures regarding your rights under federal laws and regulations (e.g., the Gramm-Leach-Bliley Act).

For more information, please visit

Keeping Personal Information secure is one of our most important priorities.

Consistent with our obligations under applicable laws and regulations, we maintain physical, technical, electronic, procedural and organizational safeguards and security measures that are designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access, whether it is processed by us or elsewhere.


We may collect, for our business purposes, certain personal information to provide financial products and services, and for employment purposes.

In the past 12 months, we may have collected and disclosed:



Personal Identifiers

A real name, alias,
postal address, unique personal identifier, online identifier, Internet
Protocol address, email address, account name, Social Security number,
driver’s license number, passport number, state or government issued
individual license number or other similar identifiers.

Personal Information
categories listed in the California Customer Records Statute (Cal. Civ. Code
§ 1798.80 (e))

A name, signature,
Social Security number, physical characteristics or description, address,
telephone number, passport number, driver’s license or state identification
card number, insurance policy number, education, employment, employment
history, bank account number, credit card number, debit card number, or any
other financial information, medical information, or health insurance

Characteristics of Protected
Classes under California or Federal law

Age, race, color,
ancestry, national origin, characteristics such as sex and marital status;
medical condition, physical or mental disability, sex (including gender,
gender identity, gender expression, pregnancy or childbirth and related
medical conditions), sexual orientation, veteran or military status, genetic
information (including familial genetic information).


Records of personal
property, products or services purchased, obtained, or considered, or other
purchasing or consuming histories or tendencies.


physiological, behavioral and biological characteristics, or activity
patterns used to extract a template or other identifier or identifying
information, such as, fingerprints, and voiceprints, iris, or retina scans,
keystroke, gait, or other physical patterns and sleep, health, or exercise

Internet or other
similar network activity

Browsing history,
search history, information on a consumer’s interaction with a website,
application, or advertisement.

Geolocation Information

Physical location,
movements, device location, location based on IP address.

Sensory Information

Audio, electronic,
visual, thermal, olfactory, or similar information.

Professional or
employment-related information

Current or past job
history, prior employer or performance evaluations.

Non-public education

Education records
directly related to a student and maintained by an educational agency or
institution or by a party acting for the agency or institution.

Inferences drawn
from other personal information

Drawn from any of
the Personal Data listed above to create a profile about a California
resident reflecting their preferences, characteristics, psychological trends,
predispositions, behavior, and attitudes, intelligence, abilities, and aptitudes.

Sensitive Personal Information: We may collect, as permissible by law, certain sensitive personal
information to provide financial products and services, and for employment
purposes. In the past 12 months, we may have collected and disclosed:

Sensitive Personal Information

Any information in
the following categories that reveals

–    A California resident’s Social Security, driver’s license, state identification card, or passport number

–    A California resident’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or
credentials allowing access to an account

–    A California resident’s precise geolocation

–    The processing of biometric information for the purpose of uniquely identifying a California resident

–    Personal Data collected and analyzed concerning a California resident’s health.

–    Data regarding payments for health services

–    Data relating to criminal convictions and offenses


The categories of sources from whom we collected this
Personal Information are:

·   Directly from a California resident or the individual’s representatives through paper applications, telephone, or electronic means.

·   Service Providers and other third parties to provide products and services or process transactions requested by you, or transfers of sales and assets.

·   Public Record Sources (Federal, State or Local Government Sources)

·   Information from Corporate Clients about individuals associated with the Clients (e.g., an employee or board member)

·   Outside companies we used to support Human Resources and workforce management activities


In the past 12 months, we have used Personal Information relating to California residents to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, that are permissible by law, including the following:

·   Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.

·   Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

·   Short-term, transient use where the information is not disclosed to a third party and is not used to build a profile or
otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.

·   Auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.

·   Undertaking activities to verify or maintain the quality or safety of a service controlled by us, and to improve, upgrade, or enhance the service controlled by the business.

·   Debugging to identify and repair errors that impair existing intended functionality.

·   Complying with laws and regulations and to comply with other legal process and law enforcement requirements (including any internal policy based on or reflecting legal or regulatory guidance, codes or opinions)


We do not share or sell Personal
Information (including sensitive personal information) subject to the CCPA,
including Personal Information of minors under the age of 16. For purposes of
this Disclosure, “sharing” means the disclosure of Personal Information to a
third-party for cross-context behavioral advertising while “selling” means the
disclosure of Personal Information to a third-party for monetary or other
valuable consideration.

In the past 12 months, we also
have not shared your Personal Information subject to the CCPA including
Personal Information of minors under the age of 16 with third parties for
cross-context behavioral advertising. We also have not sold Personal
Information subject to the CCPA, including Personal Information of minors under
the age of 16.

For this reason, we do not offer
a right to opt-out of sale or sharing.


The categories of third parties to whom we disclosed
Personal Information for our business purposes described in this privacy
disclosure are:

·   Vendors and Service Providers who provide
services such as information technology and related infrastructure, customer
service, email delivery, and auditing

·   Partners and Third Parties who provide services
such as payment, banking and communication infrastructure, storage, legal
expertise, tax expertise, notaries and auditors, who promote the bank and its
financial services and products to customers and other prospective buyers

·   Other Third Parties who enable customers to
conduct business online and via mobile devices

·   Government Agencies as required by laws and

·   Outside companies in connection with routine or
required reporting, including consumer reporting agencies


Right To Know

You have the right, subject to certain exceptions defined in
the CCPA and other applicable laws and regulations, to request that US Metro
Bank disclose certain information to you about our collection and use of your
personal information over the past 12 months. Once we receive and confirm your
verifiable consumer request, we will disclose to you:

·   The categories of personal information we
collected about you.

·   The categories of sources for the personal
information we collected about you.

·   The business or commercial purpose for
collecting, selling, or sharing the personal information.

·   The categories of third parties with whom we
disclose that personal information.

·   The categories of personal information that each
recipient received.

·   The specific pieces of personal information we
collected about you.

You have the right to receive
this information in a format, to the extent technically feasible, that is portable,
usable, and allows you to transmit the personal information to a person without
impediment, where the processing is carried out by automated means.

Right to Request Deletion

You have the right, subject to
certain exceptions defined in the CCPA and other applicable laws and
regulations, to request that US Metro Bank delete any of your personal
information that we collected from you and retained. Once we receive and
confirm your verifiable consumer request we will delete (and direct the
recipients of your personal information to delete) your personal information
from our records.

Right to Correct Your Personal Information

You have the right, subject to
certain exceptions defined in the CCPA and other applicable laws and
regulations, to submit a request to correct any inaccurate personal information
that we may have about you.


You may only make a verifiable consumer request for access twice
within a 12-month period.

If you are a California resident, you may submit a request thru
one of the following methods:

1) Emailing

2) Calling 888-620-0018

3)  Visiting a nearest branch and fill out a CCPA Consumer Rights Request Form

We cannot respond to your
request or provide you with personal information if we cannot verify your
identity or authority to make the request and confirm the personal information
relates to you. Making a verifiable consumer request does not require you to
create an account with us. We will only use personal information provided in a
verifiable consumer request to verify the requestor’s identity or authority to
make the request.

Requests by Authorized Agents

You may exercise your privacy
rights through an authorized agent. If we receive your request from an
authorized agent, we may ask for evidence that you have provided such agent
with a power of attorney or that the agent otherwise has valid written
authority to submit requests to exercise rights on your behalf.


You have the right not to be
discriminated against for exercising any of your privacy rights. This includes
us not: (a) denying you goods or services; (b) charging you different prices or
rates for goods or services, including through the use of discounts or other
benefits or imposing penalties; (c) providing you a different level or quality of
goods or services; (d) suggesting to you that you will receive a different
price or rate for goods or services or a different level or quality of goods or
services; and (e) retaliating against you for exercising your privacy rights.


Privacy and data protection
laws, other than the CCPA, apply to much of the Personal Data that we collect,
use, and disclose. When these laws apply, Personal Data may be exempt from, or
outside the scope of, Access Requests and Deletion Requests. For example,
information subject to certain federal privacy laws, such as the
Gramm-Leach-Bliley Act or the Health Insurance Portability and Accountability,
is exempt from CCPA Requests. As a result, in some instances, we may decline
all or part of an Access Request or Deletion Request related to Personal Data
exempt from CCPA Requests. This means that we may not provide some or all of
this Personal Data when you make an Access Request. Also, we may not delete
some or all of this Personal Data when you make a Deletion Request.


You may contact us with questions or concerns about this
Disclosure and our practices by:

Writing us at:

US Metro Bank 

Attn: Compliance Department


9866 Garden Grove Blvd.

Garden Grove, CA 92844.


Calling us at 888-620-0018


We may change or update this Disclosure from time to time.
When we do, we will post the revised Disclosure on this page with a new “Last
Updated” date.

CCPA Consumer
Right to Request Form
CCPA Notice at Collection
GLBA Notice